Shipping policy
Orders will be processed within 24-48 hours on business days, and shipped via our elected shipping services.
Please take care when filling in your details, as we are unable to change a delivery address once an order has been shipped.
New Zealand Orders
New Zealand orders are sent from our base in Wellington. Delivery is typically 2-3 business days.
Australian Orders
Australian orders are sent with via our elected shipping service. This service is typically 3-5 business days for main cities in NSW, VIC, QLD, TAS and ACT, however, please note it can take up to 10 business days, particularly for rural areas. Delivery is typically 10-15 business days for TAS, WA and NT.
International orders are sent from our Wellington NZ Studio via NZ Post Economy. Delivery is typically 5-10 business days, however, it can be up to 15 business days depending on your location worldwide.
We are unable to ship to PO Boxes, apologies for any inconvenience this may cause.
Please note: we do not cover the return postage cost, customs charges, govt taxes and duties for international orders.
Missed Delivery
Please note: in the event that no one is home or delivery cannot be made, the delivery will be taken to the nearest post shop. The delivery service will generally leave a missed delivery card, which will provide the details of the nearest depot where the delivery is located. Unfortunately due to security and postal service policies, we are unable to arrange for re-delivery or pickup while the delivery is at this location. Pick-up is the responsibility of the customer and legally the person listed on the address is the only person who can pick up the delivery. If pick-up is not possible, the delivery will be returned to us and at that stage we can either resend to you, or we can offer a refund or credit (depending on what you prefer).